Privacy Policy

Last Updated: 2026-08-18
  • What we collect: Account details, identity verification, payment info, and technical device data.
  • Why we collect it: To manage your account, process transactions, prevent fraud, and ensure legal compliance.
  • Who sees it: Only our internal team and trusted partner service providers (payments/verification). We never sell your data.
  • Retention: We keep data for the life of your account and as long as required by Malaysian laws.
  • Your Control: You can request data access, correction, or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy explains how limau77 collects, uses, and protects the personal information of our users in Malaysia. By registering an account or using our platform, you agree to the practices described in this document.

This policy applies exclusively to our official website and app. It does not apply to any third-party websites, external links, or external services you may visit after leaving our platform. We encourage you to review the privacy policies of any third-party sites you interact with.

2. Personal Information We Collect

Account and Identity Data

Information provided during registration to create your unique identity and manage your profile on the platform.

Verification Documents

Copies of identification documents required to verify your age and identity, ensuring a secure environment and preventing underage gambling.

Payment Data

Details necessary to facilitate deposits and withdrawals, processed through secure encrypted channels.

Gaming and Transaction Activity

Records of your game history, betting patterns, and financial transactions to maintain account accuracy and detect irregular activity.

Technical and Device Data

IP addresses, browser types, operating system, and device identifiers used to optimize performance and prevent multi-accounting.

Support Communication

Records of your interactions with our customer service team to resolve queries and improve our service quality.

3. How We Collect Data

We gather information through three primary methods:

  • Directly from You: When you register, update your profile, upload KYC documents, or contact support.
  • Automatically: Through cookies and server logs when you browse our site or use our application.
  • Partner Providers: From trusted third-party service providers who assist in identity verification and payment processing.

4. Why We Use Data

Your data is processed for the following specific purposes:

  • Account Management: To create, maintain, and secure your user account.
  • Financial Processing: To facilitate fast deposits and withdrawals and prevent payment errors.
  • Security and Compliance: To verify age, confirm identity, and prevent fraud, money laundering, or the creation of multiple accounts.
  • Personalization: To tailor the gaming experience and content based on your preferences.
  • Legal Obligations: To comply with applicable laws and regulations governing gambling operators in Malaysia.
  • Marketing: To send promotions and updates, provided you have given your explicit consent.

5. When We Share Data

We do not sell, rent, or trade your personal information to third parties. We only share data in the following circumstances:

  • Service Providers: With partner payment processors, identity verification services, and technical infrastructure providers who operate under strict confidentiality agreements.
  • Legal Requirements: When required by law or when requested by relevant authorities to comply with legal processes.

6. How We Protect Data

We implement robust technical and organizational measures to keep your data safe:

  • Encryption: Using industry-standard encryption protocols for data in transit between your device and our servers.
  • Access Control: Restricting internal access to personal data to only those employees who require it for operational purposes.
  • Payment Isolation: Ensuring payment data is handled through secure, isolated systems.
  • Continuous Monitoring: Regularly monitoring our systems for potential vulnerabilities or unauthorized access.

7. Cookies and Tracking

We use cookies to enhance your user experience, remember your preferences, and analyze site traffic. For a detailed explanation of how we use these technologies and how you can manage them, please visit our Cookie Policy.

8. Your Rights

You have several rights regarding your personal data. You can exercise these by contacting our support team through the channels available on this site:

Access & Correction

Request a copy of your data or ask us to correct inaccurate information.

Deletion & Portability

Request the deletion of your data or ask for it to be transferred in a portable format.

Objection & Withdrawal

Object to specific data processing or withdraw your consent for marketing at any time.

Account Closure

Request the permanent closure of your account and associated data.

Important Note: Even after an account closure request, certain data must be retained to comply with anti-money laundering (AML) and gambling regulations in Malaysia.

9. How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is closed, we only keep the data necessary to fulfill our legal obligations, as required by applicable law in Malaysia. Retention periods are based on the nature of the data and the specific legal requirements we must follow.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. We do not knowingly collect data from minors. If we discover that an account has been created by a minor, the account will be terminated immediately and all associated data will be deleted. Parents or guardians who believe a minor has registered can report this via our Support page.

11. Cross-Border Transfers

To provide a global-standard gaming experience, some of our partner service providers may operate outside of Malaysia. In such cases, your data may be transferred to and processed in other jurisdictions. We ensure that such transfers are governed by safeguards to maintain a level of protection consistent with our privacy standards.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page. We encourage you to check the "Last Updated" date at the top of this page periodically to stay informed about how we handle your data.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy or the exercise of your data rights, please contact us through the official channels provided on our Support page.